Continuing Education Staff Education

• Check the MHLS Web Calendar for upcoming events.
• Check the MHLS Bulletin, delivered weekly to your library and online for training opportunities from MHLS and other organizations.
• Check the right-hand navigation menus on http://midhudson.org for helpful resources.
• The MHLS Professional Development section has competency information & well as other professional development resources
• The MHLS Professional Collection has many titles related to library issues.
• Review & distribute informational bookmarks. Additional copies available through the Online Material Request Form
  
• Consultations & Training On Demand - call to arrange to have these sessions brought to your library at your convienience.

  Collection Development from Toddler to Teen: Wondering if your children's and young adult collections are up to par? Do they look a bit shabby and unappealing? This consultation will help you identify resources to use in bringing your collection up to date to better serve young people in your community. Time: 1.5 hours
  Contact: Margaret Keefe, Coordinator of Youth Services, mkeefe@midhuson.org or 845.471.6060 x35.

  
  Customer Service 101
  Help your staff master three simple steps toward good public service. Customer Service 101 provides skills for successful reference interviewing, dealing with difficult situations in the library, and overcoming obstacles to good service. The program also addresses the ethics of reference, and includes a review of the Library Bill of Rights and the ALA Statement of Professional Ethics. Time: 90 minutes
  Contact: Sue Hermans, Central Reference Library Services Coordinator, 845.485.3445 x 3313 or shermans@poklib.org.
  

  
  Library Databases Meet the World Wide Web: Provide your staff with the expertise to use a variety of online resources. Each program combines Home Access database training with an exploration of relevant websites. All programs are open to MHLS staff and volunteers, and last approximately 90 minutes. To schedule training at your library, contact Sue Hermans, Central Reference Library Services Coordinator, at 845.485.3445 x 3313 or shermans@poklib.org.

  Choose from the following programs:
  Current Events and Consumer Concerns
  Databases: MasterFILE Select and InfoTrac Custom Newspapers
  Websites*: NewsVoyager, Newslink, Federal Citizen Information Center, Consumer World*
  
  Business Research
  Database: Gale Business & Company Resource Center
  Websites*: Service Corps of Retired Executives, Small Business Administration, US Business Adviser, US Patent and Trademark Office*
  
  Health, Wellness, Illness
  Database: Health and Wellness Resource Center & Alternative Health Module
  Websites*: Centers for Disease Control and Prevention, National Center for Complementary and Alternative Medicine, Over-the-Counter*
  
  Literature & Writing
  Databases: Gale Literary Databases and Twayne's Authors' Series
  Websites*: Bartleby.com, The Word Spy, Online Literary Criticism Collection, Guide for Writing Research Papers Based on MLA Documentation*
  *Website titles are representative, and subject to change.

  
  Community Presentations & PowerPoint
  For library staff and trustees: Learn the basics to pull off an effective community presentation and learn to use PowerPoint in this hands-on session. Using a templated presentation designed for MHLS member libraries, participants will have the opportunity to customize a presentation for their own community. This session is offered at multiple times throughout the year at MHLS headquarters in Poughkeepsie, however if you have computers in your library with PowerPoint on them you can book this session in your library - day time or evenings.
  Time: 2 hours
  Contact: Rebekkah Smith, Coordinator of Member Information rsmith@midhudson.org | 845.471.6060 x39

  
  Electronic Resources @ Your Library
  Learn about the Online Public Library Catalog (including Request-a-Title) and the HomeACCESS databases (where patrons can read thousands of magazines and newspapers for free!). This session will give you an overview of what your library is offering electronically to patrons.
  Time 2 hours
  Contact: Rebekkah Smith, Coordinator of Member Information rsmith@midhudson.org | 845.471.6060 x39

  
  Volunteer Management
  Looking for new volunteers? Need to organize your current volunteers? Let's have a coversation about how you can improve your situation.
  Contact: Rebekkah Smith, Coordinator of Member Information rsmith@midhudson.org | 845.471.6060 x39

   

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