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Troubleshooting
Q:
What if my download does not complete successfully?
A: You might experience dropped connections for long downloads
via dial up. A "download manager" application is generally loaded
on all personal computers running Microsoft XP to address connection drops.
You need to reinstate the connection, log back into NetLibrary, redo your
search for the audiobook, and select Save when prompted to "open"
or "save." The download manager picks up saving the Audiobook
file where it left off. Additionally, some portable listening devices
have their own built-in download manager.
Q:
Why doesn't the audiobook download, even though I get an acquiring license
message?
A:
If you have an older Windows Media Player version the download appears
to be working. Windows Media Player shows "acquiring license,"
but eventually you get a message that you don't have a license to play
the audiobook. You need to download a newer version of Windows Media Player,
available at http://www.microsoft.com/windows/windowsmedia/default.aspx
Q:
I can't find "Author" or "Book Title" mentioned
in my Media Player? How do I find, play, and transfer my audiobook file?
A: Media players and portable listening devices may be music oriented,
so you need to be creative when trying to find your audiobook file. Try
looking under Album title for your Audiobook title or under Artist when
looking for the Author.
Q: Can
I download and play an audiobook on a Mac?
A: NetLibrary audiobooks cannot be played on Macs because the latest
version of Window Media Player available for Macs (version 9) is based
on Windows Media Rights Manager version 1.3. NetLibrary uses version 2.x
licenses for downloadable audiobooks in order to maintain a high level
of security. Because the latest version of Windows Media Player for Macs
does not support 2.x licenses, NetLibrary audiobooks cannot be played
on Macs at this point in time.
Q: Can
I download and play an audiobook on an iPod?
A: No, NetLibrary audiobooks cannot be played on iPods. iPods use
the .aac file format and the .aac file format does not support the Digital
Rights Management protection required by NetLibrary audiobooks at this
time. Digital Rights Management protection helps ensure that the content
of our publishing partners is secure, especially when items are checked
out from the library's collection and borrowed by a user rather than purchased.
This Digital Rights Management technology allows checked out items to
expire on the due date.
Q: How do I delete an audiobook
from my personal computer or portable listening device?
A: Audiobook files are not automatically removed from the computer
when the checkout period expires. You need to manually delete the audiobook
file from your personal computer and portable listening device (in the
same manner that you delete other files). However, if you want to renew
the Audiobook, click on the file to automatically open the NetLibrary
web site (if your computer is online). You can login to your account and
renew the checkout.
- All instructions on these
pages are from the NetLibrary
HELP site. They are current as of 9/30/2005, but you may need to
refer to the NetLibrary site for specific updates. You may also contact
NetLibrary with product questions. They do not provide technical
support for personal computers, Palm OS handheld devices, software media
players, or portable listening devices.
- Only barcodes from a participating
library will provide access to the downloadable audiobooks.
- Contact your local
library with questions or comments, and to locate additional library
materials including audiobooks on tape and on CD.
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