for handling direct negativity or crisis issues during a public library
consultation in each situation.
There is no one correct formula for each circumstance.
how much weight the person or situation carries
with regard to the library's agenda. In some cases, the individual may
just be letting off steam and not really driven to organize opposition.
to stay on message, even in
the event of a personal attack.
a notable person in the community on standby to "speak up"
for the community if the need arises. This may involve talking with
people at community events and/or writing a compelling letter to the
if there is a key person locally who might help to neutralize the situation.
One library shared the following:"There
was someone in town who knew the person that was causing a problem and
was able to speak to him and stop his public negativity toward the library."
- Consider a direct
approach. Call them and ask to speak with them.
Explain that the primary role of the library is to increase access to
information for all citizens.
toolkit was created on behalf of the 2005-2007 Getting to Yes (GTY) project.
GTY is funded by Federal Library Services and Technology Act funds, awarded
to the New York State Library by the Federal Institute of Museum and Library
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