Procedures for Multi-Day Closures
If closing the library or parts of the collection for a period of time, please contact tech support or call Laurie Shedrick, Technology Operations Manager, at 845-471-6060 extension 220.
A closure of even a few days should be managed in Sierra. A closure for longer than a week will include some or all of the following series of steps by Mid-Hudson:
- Updating the Sierra Days Closed table to manage due dates and paging for holds.
- Updating the Discover catalog to note you temporary closing and add a brief interim pickup message.
- Updating Discover to remove your location as a pickup option.
- Amending delivery: Chris Heron, MHLS Operation Manager (which includes Delivery), will work with you and our delivery partner, Valley Courier, to manage delivery suspensions and access changes. In some cases, the pause in your delivery service may require alterative storage.
- Establishing alternative outlets – extended closures can be mitigated for your patrons by partnering with a nearby library. Mid-Hudson will help you to facilitate that in the Sierra ILS and our Delivery Operations.
Sending Announcements via App Push Notification
You can use the patron mobile app to alert patrons to library news.
Mid-Hudson has a tutorial for posting to the mobile app in the Technology academy of MHLS Training on Demand. It is recommended that you watch this tutorial and test it as described prior to using it with your patrons.
Support
If you have questions about any of these aspects, especially if this is your first year as a Director or administrator in this area, please open a support request at this link or by emailing techsupport@midhudson.org. If you would like to set up an phone call or online meeting to go through any processes, we are more than happy to accommodate you on that front.