Applications are now open to Mid-Hudson Library System (MHLS) member library staff to become trained “Digital Navigators,” an integral part of the digital inclusion network in the Hudson Valley. Digital Navigators are trusted guides trained to assist residents with a variety of technology needs, including getting an email address, navigating government websites, securing free or low-cost internet service, and using a device.
Digital Navigators will train with staff from National Digital Inclusion Alliance (NDIA), Southeastern NY Library Resources Council, Ramapo Catskill Library System, Mid-Hudson Library System, and Westchester Library System. This training will focus on the digital inclusion ecosystem, a combination of programs and policies that meet your community’s unique needs to address all aspects of the digital divide, and the fundamentals of providing technical assistance to clients. We will provide updates on current programs, services, and resources to support a robust Digital Navigator program within your organization. Once trained, Navigators will meet with clients and provide data on those interactions via intake and exit forms. We will meet twice a month as a group and maintain an active listserv.
Navigators who meet the requirements by the deadline will receive a $500 investment incentive, payable to their organization. Please note: You must be currently employed or have regular volunteer hours and have the support of your library.
All meetings and training sessions will be held online via Zoom.
Training will begin on Tuesday, December 2, 2025. Please see our website for the full schedule of meetings.
Can I be a Digital Navigator if I am not an expert in technology?
Answer: YES! You don’t need to be a tech expert! But you do need:
- The ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications.
- Excellent self-organization, language capacity, and cultural competency.
- Excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds.
- The ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with diverse customers, coworkers, and the community.
- The ability to creatively solve problems and negotiate and handle stressful situations in a positive manner.
- The ability to provide excellent customer service, establish appropriate boundaries with clients, and demonstrate innovation and flexibility.
- If you are a current Digital Navigator, you can access your resources here: Digital Navigators Guidebook (password required for page access)
If that describes you, please apply today. Applications are due by Wednesday, November 26 at 12:00 pm. Participation is limited, and a complete application does not guarantee approval for the program.
Digital Navigators of the Hudson Valley was established in 2022, and we have trained over 130 individuals in nearly 100 libraries and community-based institutions. We help you do the work you are likely already doing – with the additional support of a cohort, listserv, professional training, and data analysis. Learn more atDigital Navigators of the Hudson Valley website.
Questions? Contact Kerstin Cruger, Mid-Hudson Library System, kcruger@midhudson.org
