Q: To whom are the drivers responsible and who manages the delivery service?
A: The drivers are responsible to ALD Services but interact with Mid-Hudson Library System personnel daily. Management of the delivery service is by Mid-Hudson Library System personnel.
Q: How do I report delivery problems?
A: Contact Tom Finnigan (x244) or Chris Herron (x247) or the Shipping/Receiving Department (x218) at Mid-Hudson.
Q: What if an item is lost?
A: Post a message to the Mid-Hudson Library System listserv first, as we have found that many items are misplaced and put on non-owning libraries shelves by mistake. Also, use the Sierra system to thoroughly investigate the trail of the item. If the item is still not located, we will work with ALD Services to solve the problem.
Q: What do I do if my delivery doesn’t arrive?
A: If there is a change in the schedule of the daily delivery, MHLS staff will post a message to the MHLS Alerts Email List, and to the top of the MHLS homepage. Please understand that there are many variables that may affect delivery such as accidents, road construction, weather, vehicle breakdown, detours, etc.
Q: What will happen to an item that loses its Delivery Routing Slip?
A: The item will be sent to the owning library.
Q: What is the procedure for sending computers to Mid-Hudson for repair if you have signed a contract with us?
A: Securely package the computer in a durable box, preferably a computer box, and attach a Non-Bin Form to the box.
Q: What is the procedure for returning items from other libraries?
A: The only items that can be returned in the MHLS delivery box are:
Any other items (including SEAL items from libraries not on this list, items dropped off by patrons from libraries not on this list, items belonging to school libraries) must be returned directly by your library through mail or UPS.
Q: What to do if a library believes materials have been damaged?
A: Library staff should verify that the damage did not occur before the item was placed in delivery by contacting the sending library. If the sending library confirms the item was not damaged prior to delivery pick-up, send the damaged item to Tom Finnigan or Chris Herron in MHLS Delivery Operations. With a damaged item in hand, MHLS will file a damaged materials claim with the delivery vendor seeking replacement cost for the item. MHLS will reimburse the library owning an item damaged during delivery.
Reminder: Please follow the MHLS and Directors Association approved Delivery Procedures & Packaging Standards to prevent damage. Libraries are expected to follow the delivery procedures in this document, and the procedures in the MHLS Resource Sharing Standards regarding Checking in Items with damaged part(s) (Circulation, section 6). Items damaged in delivery using other, non-standard, packaging (cases and containers) will be the responsibility of the owning library, as per the MHLS DA April 2009.