A Reminder from Robert Drake, MHLS Technology Operations Manager: “All Sierra, website, “tech everything” queries should go to
This goes into our ticket system which is directly accessed by five different staff people including myself, Gerry Formby, and Thomas O’Connell. Unlike our individual emails, multiple people are tracking whether or not tickets are resolved in a timely fashion.
To this end, please remind your staff to use this as well. While we endeavor to get through every email they send, tickets receive a much faster resolution due to the number of people simultaneously working to solve them.”