- Engaged Planning: Ask What You Can Do for Your Rural Community Thursday, December 1, 2016 from 3:00 – 4:00pm. Your community needs the library, and planning for the future of your library begins with understanding the community and their aspirations. Once you understand what your rural community wants and needs, you can assess how the library can help them. In this free webinar, understand the important steps of this engaged planning process, including internal assessment, data collection and analysis, trustee involvement, and community conversations. Learn what it means for your library to “turn outward” to secure its place at the heart of your community. This webinar is hosted in collaboration with the Association for Rural and Small Libraries. Presented by: Cindy Fesemyer, Director, Columbus (WI) Public Library, population 5,000. Registration: http://bit.ly/2f51w2L
- Service Excellence in Challenging Times Wednesday, January 11, 2016 from 3:00-4:00pm. In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times. Presented by: Pat Wagner, library trainer and consultant with 35+ years’ experience, and known for her practical programs. Registration: http://bit.ly/2f1mlZz
