Turning Outward On Demand

Below you’ll find information which can be viewed and accessed on demand for applying the Turning Outward process to your library, planning and engaging in community conversations, and building a strategic plan. Each year, MHLS will work with a cohort of libraries to use the tools in Turning Outward to gather input from their community, which will be used in developing a strategic or long range plan to address community needs that resonates with library staff and trustees and the people the library serves, and it is recommended that libraries participate in the cohort program. “Turning outward” is a process developed by The Harwood Institute for Public Innovation, which entails taking steps to better understand communities, changing processes and thinking to make conversations more community-focused, being proactive to community issues, and putting community aspirations first.

MHLS Turning Outward OnDemand Program

Below you’ll find recordings of the 2021 MHLS Turning Outward Cohort program and resources and tools reviewed on our calls that will help you complete your conversations and strategic plans. If you have any questions, you can contact MHLS Library Sustainability Coordinator, Casey Conlin.

March 18 - Program Overview, Turning Outward Introduction, & Action Planning

Homework

Relevant Resources

Call Recording

 

April 22 - Public Knowledge & Community Conversations

Homework

  • Complete 2021 TO Action Plan Due April 15
    • Email completed action plan to Casey Conlin
  • Complete the Turning Outward Exercises below – Due April 22 before our call
  • Complete the Strategic Planning Exercises below 
    • Conduct a community conversation with the library board – Due before conversations begin
    • Conduct an assessment of library usage and trends – Due before September meeting

Relevant Resources

Call Recording

 

May 20 - Action Plans in Action & Conversation Skills

Homework

  • Finalize & Implement Your Action Plan including Engaging in Community Conversations with the Public and Key Officials and Organizations
  • Practice a Community Conversation
  • Engage the Library Board in a Community Conversation

Relevant Resources

Call Recording

 

June 10 - Experiences in Conversations & Organizing What You're Hearing

Homework

  • Implement Your Action Plan including Engaging in Community Conversations with the Public and Key Officials and Organizations
  • Organize Notes Using Organizing Your Notes

Relevant Resources

Call Recording

 

July 8 - What Did You Hear & Analyzing Capacity

Homework

Relevant Resources

Call Recording

September 23 - Understanding the Components of a Strategic Plan

Homework

  • Complete SOAR Exercise (SOAR Exercise Worksheet)
  • Use the Mad Lib Tool for Building Report to the Community
  • Work on Strategic Plan – Themes, Goals, Actions, Objectives, Mission, Planning Summary
    • One-page Template
    • Full Template with Table
    • Full Template No Table
    • Full Template No Objectives and Actions
  • Optionally, Work on Core Values Using Core Values Exercise and Vision Statement

Relevant Resources

Call Recording

October 21 - What's Your Plan?

Homework

  • Use the Mad Lib Tool for Building Report to the Community
  • Work on Strategic Plan – Themes, Goals, Actions, Objectives, Mission, Planning Summary
    • One-page Template
    • Full Template with Table
    • Full Template No Table
    • Full Template No Objectives and Actions
  • Optionally, Work on Core Values Using Core Values Exercise and Vision Statement

Relevant Resources

Call Recording

 

November 18 - Finishing Up

Homework

  • Finish Strategic Plan
  • Complete Follow-up Survey

Call Recording

 

More Info

Tools, References, and Resources

  • Engage Mini-Webinar: Mahopac Library and Community Conversations – The Mahopac Library shares their experiences conducting “Community Conversations” Listen in as Michele Capozzella, Director of the Mahopac Library, and Alice Walsh, a trustee of the Mahopac library and leader of the library’s planning committee, share their experience using the American Library Association’s Libraries Transforming Communities’ Turning Outward Resources to connect with their community through a series of “Community Conversations.”

  • Engage Mini-Webinar: Kingston and Highland Public Libraries – Hear from Kingston Public Library Director, Margie Menard and Highland Public Library Director, Julie Kelsall-Dempsey about their experiences with Turning Outward.
  • ASK Exercise – Four simple questions you can ask people one-on-one—patrons, even folks on the street—to begin learning what kind of community people want.
  • Community Conversations – A series of 90- to 120-minute conversations with community members about what they want their community to be; what challenges they face in realizing these aspirations; and what changes are needed to overcome them.
  • Sample Conversation Invitation Email – From the RoeJan Library.
  • Turning Outward Resources from ALA

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